PURPOSE OF THE ROLE:

You will be providing energy advice directly to householders in need, over the phone and in person at events and home visits.  All our advice is impartial and unscripted. This position encompasses a varied workload and opportunities to develop your knowledge and skills within the rewarding charity sector. We welcome applications from candidates who are new to energy advice – but keen to learn.

KEY RESPONSIBILITIES:

• To provide high quality, tailored advice across all energy advice topics both over the phone, at events and in the home to householders. This includes following MEA protocols for answering calls, responding to emails, making callbacks etc. all within designated timeframes. It also includes fitting simple energy efficiency measures.
• Develop good working relationships with delivery and referral partners.
• Ensure the delivery of excellent customer service and the highest levels of customer engagement to meet MEA standards.
• Complete all necessary administrative requirements and record keeping, including completing accurate CRM records, for all customer interactions.
• Work with the other Energy Advisors and Project Team colleagues to ensure the delivery of the Key Performance Indicators and outcomes and outputs for projects that deliver energy advice.
• Ensure good, up to date knowledge of local networks and referral partners is maintained.
• Understand and work to meet funders requirements, for example, targets or record keeping ensuring funding claims are maximised.
• Comply with all Health and Safety standards and requirements to ensure the safety of yourself and colleagues, as well as customers.
• Support the Energy Advice Team Leader to prepare monthly /quarterly reports on services delivered.
• Undertake training where required to comply with MEA standards and further knowledge and skills.
• Any other duties commensurate with the role.

LINE MANAGEMENT RESPONSIBILITY FOR:

N/A

PERSON SPECIFICATION

Essential 

• Proven experience and demonstrable knowledge of delivering excellent customer and quality service in a service environment
• Proven ability to prioritise and manage a diverse, complex and time critical workload to deliver results
• Ability to use own initiative and also to work as part of a team
• Proven track record of excellent organisational, negotiation and interpersonal skills
• Proven ability to develop and maintain productive working relationships with colleagues and external contacts with a broad community of interests
• Enthusiasm and a commitment for supporting clients to save energy in the home, with a willingness to learn more
• Good ITC skills
• Demonstrate the ability to think clearly and ability to communicate effectively at all levels, internally and externally
• City & Guilds Level 3 In Energy Advice or a willingness to gain this qualification (training will be given if not already held)
• Ability to meet the travel needs of the post, which includes being able to travel to client homes and other places. Ability to meet the travel needs of the post, which includes being able to travel to client homes and other places.

Desirable

• Proven experience of delivering outstanding energy advice to vulnerable customers and communities
• Knowledge of energy efficiency improvement measures

PLACE OF WORK:        

Telford & Wrekin role:  Hybrid:   MEA Office, The Pump House, Coton Hill, Shrewsbury SY1 2DP, options for home working.

Derbyshire role: Home working, regular attendance for training and team days at our co-working hub in Belper.

REPORTS TO:  Energy Advice Team Leader

WORK HOURS: Part or full time:   29 – 36.25 hours within office hours (9-5pm), some                 evening and weekend working.

SALARY:  £27,846 – £29,709 FTE

Leave:  25 paid days pro rata per annum + bank holidays.

Duration: Permanent

Application process:  Send CV and covering letter explaining why you are interested in the job and how you meet the person specification to [email protected]. Applications will be considered on a rolling basis with a final closing date of Wednesday 11^th November at 9am. We reserve the right to review applications before the deadline and may close to submissions before that time.

As a Trustee, you will:

• Share responsibility with fellow Trustees for MEA’s governance, strategy, and financial oversight.
• Provide support, insight and constructive challenge to the CEO and senior leadership team.
• Help ensure the charity continues to deliver on its mission effectively, ethically and sustainably.
• Act as an ambassador for MEA, promoting our work to supporters, partners and the wider public.

This is an exceptional opportunity to use your skills and experience to make a tangible difference to people’s lives.

What we’re looking for

You’ll bring:

• A genuine commitment to our mission and values: Our customers, Our people and Our planet.
• Strategic thinking and sound judgment.
• Experience of operating at a senior or strategic level, ideally within a board or governance setting.
• A commitment to the principles of good governance and the Seven Principles of Public Life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership).

Previous trustee experience is welcome but not essential – we value diversity of thought, background and experience.

Time commitment

Three in-person Board meetings per year and three virtual meetings, plus planning/strategy half day in person. Additional engagement between meetings as needed. Trustee positions are unremunerated, with reasonable expenses reimbursed.

How to apply

To apply, please send your CV and a short statement outlining your interest and relevant experience to [email protected]