Get Involved

Location: Hybrid, Herefordshire with regular travel to our Shrewsbury Offices, particularly during training.
Duration: 20 months, opportunity to extend, subject to funding.

Job Purpose
We are looking for an enthusiastic and resourceful individual with a passion for working with community volunteers
and improving the lives of householders in Herefordshire affected by the energy crisis and living in cold homes. You
will train and mentor community groups to provide energy advice in their communities, building their skills and
connecting them to specialist help where needed. You will also provide energy advice directly to householders in
their home and over the phone.

As part of a major new project, you will work closely with staff undertaking similar roles in Shropshire & Derbyshire.
You will build on existing project activity in Herefordshire, but as this is a new project strong networking and
development skills will be needed to make and build on connections across the county.

KEY RESPONSIBILITIES

Operations:

• Build a network of Community Energy Champions by training community groups around Herefordshire.
  You will work with a range of groups and volunteers from those wishing to informally advise neighbours,
  family and friends to those wishing to make a substantial, regular commitment. These groups may be
  interested in improving people’s quality of life, reducing carbon emissions or both.
• Organising and delivering energy training sessions in the community.
• Supporting groups to provide advice in the community, for example helping them resource and promote
  drop-in energy advice sessions and mentoring and supporting these sessions.
• Build a good knowledge of the support available to people, signposting and referring on as needed.
• Provide high quality, tailored energy advice and support for vulnerable householders in Herefordshire,
  including over the phone, and in person at events and homes.
• Ensure the provision of excellent customer service and the highest levels of customer engagement are
  delivered to meet MEA standards.
• Complete all necessary administrative requirements and record keeping, including completing accurate
  CRM records, for all customer interactions.
• Understand and work to meet funders requirements; for example, targets or record keeping ensuring
  funding claims are maximised.
• Comply with all Health and Safety standards and requirements to ensure the safety of yourself and
  colleagues, as well as customers.
• Undertake training where required to comply with MEA standards and further knowledge and skills.
• Any other duties commensurate with the role.

Person specification

Essential:

• Experience working or volunteering in a community setting.
• An engaging trainer, experience delivering training and mentoring in an informal setting.
• Enthusiasm and a commitment for supporting clients to save energy in the home, with a willingness to learn.
• Proven ability to develop and maintain productive working relationships with colleagues and external
  contacts with a broad community of interests.
• Proven track record of excellent organisational, negotiation and interpersonal skills.
• Proven experience of delivering excellent customer service in a service environment.
• Demonstrable knowledge and commitment to deliver excellent customer service and deliver quality services.
• Proven ability to prioritise and manage a diverse, complex and time critical workload to deliver results.
• Ability to use own initiative while also able to work as part of a team.
• Good ITC skills.
• Demonstrate the ability to think clearly and the ability to communicate effectively at all levels, internally and
  externally.
• Ability to meet the travel needs of the post, which includes being able to travel to community settings
  throughout Herefordshire including evenings and weekends as well as regularly to our Shrewsbury Offices.

Desirable:

• Good knowledge of Herefordshire communities and community groups.
• Marketing and social media skills.
• Proven experience of delivering outstanding energy advice to vulnerable customers and communities,
  including in the home.
• City & Guilds Level 3 In Energy Advice – or a willingness to work to this level (training will be given if not
  already held).
• Knowledge of energy efficiency improvement measures.

Salary

£26,775 - £28,566 FTE
Hours: 21.75 – 37.25 hours per week, flexible working considered. To including frequent evening and weekend work
to suit the role.

Application process: Send CV and covering letter explaining why you are interested in the job and how you meet the
person specification to [email protected]. Applications will be considered on a rolling basis with a final
closing date of 31st March at 9am. We reserve the right to review applications before the deadline and may close to
submissions before that time.