Energy Advice at Home

MEA runs free energy advice lines across Shropshire, Telford & Wrekin and Derby & Derbyshire. We provide free and impartial advice in relation to...

  1. Keeping warm and well at home.
  2. Energy bills, tariffs & suppliers.
  3. Insulation and heating grants.
  4. Energy efficiency measures.
  5. Health and cold homes.

We recognise that your circumstances will be unique to you, and that the options available can be confusing. We will always respond to your needs with clear and simple advice outlining your options. You will then be asked to choose which options you would like to take, and we will help you to implement those. This puts you in control.

We can support you over the phone, by email, letter or, where funding allows, with a home visit. All our staff are fully trained and DBS checked, and will always carry identity cards. We are funded by your Council, and other independent organisations, guaranteeing our impartial support.

Based in Shropshire? Read Keep Shropshire Warm's Frequently Asked Questions

Based in Telford? Read Telford Energy Advice's Frequently Asked Questions


Our advice lines

Energy advice support in your area

Telford & WrekinShropshireWest MidlandsDerbyDerbyshireNottinghamshire

Save energy with our Top 10 Tips



We hope that after our support you will:

  • Feel warmer at home
  • Be able to better manage your energy bills
  • Be able to manage any long-term health conditions more effectively

Can you help us to help others?

After our support has finished, please do give us any feedback you can so we can improve our service, and help more people, by contacting us at [email protected].

In order to provide you with effective advice and help you access funding, we often need to collect and hold personal information about you. To find out what we do with your information, please download our Privacy Notice below.


General Privacy Notice

Policy for dealing with Unacceptable Customer Behaviour

Keep Shropshire Warm Privacy Notice

Find out how we can help

Contact us on 0800 677 1307
or email [email protected]