In the financial year 19-20, MEA directly engaged and supported over 4,100 households in fuel poverty, of whom between 40-50% reported at least one health issue.  That’s over 1,800 households struggling with both a cold home and a health issue.  We drew down over £650,000 of new capital funding to support them and in the process will save householders more than £1.4m on energy bills over the lifetime of the measures.  We partnered with nearly 150 organisations, including health, Local Authority, charity, community grou100ps, Housing Associations and installers to achieve this, running nearly 90 events, training 400 staff and supporting 573 households in their homes.  A good year.


Energy Advice at Home

Call us. We can help in confidence with:

  1. Checking your suitability for heating and insulation grants.
  2. Supporting you to get measures installed through our trusted installers.
  3. Tariff switching advice.
  4. Energy supplier disputes or fuel debt.
  5. Accessing additional support through our partners, such as income maximisation.
  6. Thinking about energy saving tips and renewable energy options.

We recognise that your circumstances will be unique to you, and that the options available can be confusing. We will always respond to your needs with clear and simple advice outlining your options. You will then be asked to choose which options you would like to take, and we will help you to implement those. This puts you in control.

We can support you over the phone, by email, letter or, where funding allows, with a home visit. All our staff are fully trained and DBS checked, and will always carry identity cards. We are funded by your Council, and other independent organisations, guaranteeing our impartial support.

You can now apply by calling or emailing us or request a home visit online at Criteria apply, but we’ll call you back to discuss this with you.

Energy advice support in your area

Telford & WrekinShropshireSouth StaffordshireTamworthDerbyDerbyshireNottinghamshire

Save energy with our Top 10 Tips



We hope that after our support you will:

  • Feel warmer at home
  • Be able to better manage your energy bills
  • Be able to manage any long-term health conditions more effectively

Can you help us to help others?

After our support has finished, please do give us any feedback you can so we can improve our service, and help more people, by contacting us at

In order to provide you with effective advice and help you access funding, we often need to collect and hold personal information about you. To find out what we do with your information, please download our Privacy Policy.


Privacy Notice

Find out how we can help

Contact us on 0800 677 1307
or email